Frequently Asked Questions (FAQs)

1. What is Metal Melody Lab?

Metal Melody Lab is a brand built for true rock and metal fans. We design and sell custom apparel, accessories, and unique gear that lets you wear your passion with pride. From bold t-shirts to statement mugs, our collection is all about attitude and sound.

2. How do I choose the right size?

Each product page includes a detailed size chart to help you find the perfect fit. If you’re between sizes or prefer a looser look, we recommend sizing up for comfort.

3. Do you offer international shipping?

Yes! We ship worldwide. Shipping costs and delivery times may vary depending on your location. You’ll see available options and estimated delivery time at checkout.

4. How long does it take to receive my order?

Our standard production time is 3-5 business days. Once shipped, delivery usually takes 5-12 business days depending on your location and shipping method selected.

5. Can I customize my order?

Absolutely! Many of our products can be personalized with your name, favorite lyrics, or meaningful dates. Look for the “Personalize” option on applicable items.

6. What if I receive a damaged or incorrect item?

We want you to love your order. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with a photo of the issue. We’ll make it right — fast.

7. Can I cancel or change my order?

Orders can only be changed or canceled within the first 12 hours after placing them. After that, our production process begins. If you need help, reach out to our support team ASAP.

8. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are securely processed.

9. How do I track my order?

Once your order ships, you’ll receive an email with a tracking link. You can follow the progress directly from your inbox or visit our Order Tracking page.

10. How can I contact your team?

Have questions or feedback? Hit us up at support@metalmelodylab.com or use the contact form on our Contact Page. We’re here to help!